The Elsa Vanier Gallery wants to guarantee entire satisfaction when purchasing jewelry or receiving it as a gift. If not, we will make an exchange or refund.

Return the package to us within 14 days of receipt, in accordance with the terms set out in the « sales terms and conditions » (conditions générales de vente  « CGV, articles 6 and 7), in particular regarding « made-to-measure » or customised jewelry. 
Note that any jewel made according to customer specifications (size, color, metal, stone, etc ...), ie other than the piece immediately available, is deemed to have been made to measure and can not benefit from the right of retraction.
The return is done at your expense, but the shipping costs of a new piece will offered.
Customs charges that may be applied on your return from a country outside the European Union will be deducted from the amount of the refund.

For further details on the exchange and refund policy, don’t hestitate to contact us by e-mail ( or by phone on + 33 1 47 03 05 00.